This page explains order processing, collection, delivery and payment in the SIA “BRT” online store.
Order processing
After submitting an order, the buyer receives an automatic message. The order is accepted after stock has been checked and SIA “BRT” sends confirmation or starts fulfilment. If an item is unavailable, we will offer another date, an alternative or a refund.
Collection
Address: Ķengaraga iela 4, Rīga, LV-1063, Latvia. Opening hours: Monday–Friday 08:30–17:00. Please wait for confirmation that the order is ready.
Venipak delivery
Where available, the buyer may select Venipak courier or parcel-terminal delivery. Available countries, estimated time and price are shown during checkout or in an individual quotation. Large, heavy or non-standard goods may not be suitable for a parcel terminal.
Unless another period is agreed with a consumer, goods are delivered without undue delay and no later than 30 days. The buyer is responsible for correct address and contact details.
Delivery charges
Charges depend on destination, method, size and weight. The final amount is shown before confirmation or stated in the quotation.
Payment methods
- Klix online payment by bank card, online bank or another solution available through Klix;
- bank transfer against an invoice;
- payment at collection where offered.
Klix is provided by Citadele banka AS. SIA “BRT” does not receive or store full payment-card details.
Inspection on receipt
Inspect the external condition of the packaging and goods. Visible transport damage should be reported promptly to the courier and SIA “BRT”, preferably with photographs. This does not restrict statutory consumer rights.
See also the Terms and conditions and Returns and claims.