PURCHASE TERMS / DISTANCE CONTRACT TERMS

Version effective from 2 October 2026.

1. Seller

The seller operating the e.brt.lv online store is:

Corporate website: https://www.brt.lv

Online store: https://e.brt.lv

2. Placing an order

The Buyer selects the goods, quantity, delivery method and payment method.

When placing an order, the Buyer provides the information required to process and fulfil the order.

Before the order is confirmed, the Buyer is shown information about the goods, price, applicable taxes, delivery charges, the administration fee where applicable, and the total order amount.

After placing the order, the Buyer receives an electronic order confirmation.

The version of these Terms in force when the order is placed applies to that order.

3. Payment

Payment is made through the KLIX payment solution.

Depending on availability at checkout, the following payment methods may be offered:

• bank payment;
• Visa / Mastercard;
• Apple Pay;
• Google Pay;
• other payment methods available through KLIX.

The payment methods actually available are displayed to the Buyer before the order is confirmed.

4. Administration fee

There is no minimum order amount.

If the value of the goods in the order, excluding delivery charges, is less than EUR 20.00, an administration fee of EUR 1.98 is charged for processing and preparing the order.

No administration fee is charged where the value of the goods is EUR 20.00 or more.

The administration fee is displayed to the Buyer before the order is confirmed and is included in the total order amount.

5. Delivery

Delivery is carried out using the delivery methods available to the Buyer during checkout.

The current delivery methods and charges are displayed to the Buyer before the order is confirmed.

Delivery charges are borne by the Buyer.

The specific delivery period is stated or agreed when the order is confirmed.

If no separate delivery period has been agreed, the goods will be delivered without undue delay and no later than 30 days after the contract is concluded.

6. Right of withdrawal and return of goods

A natural person acting as a consumer has the right, in the cases provided by law, to withdraw from a distance contract within 14 days without giving a reason.

For goods, the withdrawal period begins on the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of the goods.

If goods from one order are delivered separately, the period begins on the day the last item is received. If goods are delivered in several lots or parts, the period begins on the day the last lot or part is received.

To exercise the right of withdrawal, the Consumer must inform SIA “BRT” of the decision to withdraw by an unequivocal statement. The notice may be sent to info@brt.lv or by another method permitted by applicable law.

After giving notice of withdrawal, the goods must be returned without undue delay and no later than 14 days after the notice is sent.

Return address: SIA “BRT”, Ķengaraga iela 4, Rīga, LV-1063.

The goods may be returned in person or sent by a carrier. The Buyer bears the direct cost of returning the goods.

The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Cut and individually prepared goods

Where provided by applicable law, the right of withdrawal does not apply to goods made to the Buyer’s specifications or clearly personalised, including goods that have been cut, shaped, manufactured or otherwise individually prepared to the Buyer’s specific order.

Sealing rings (O-rings)

For natural persons, returns are accepted within the scope of mandatory rights provided by applicable law.

Sealing rings are accepted for return only where it can be clearly established that the item being returned is the same item supplied under the relevant order.

Where the returned item cannot be identified, BRT may refuse to accept it as a return under that order.

Legal entities and purchases for business purposes

The 14-day consumer right of withdrawal does not apply to purchases made by legal entities or to purchases made by a natural person in the course of that person’s business or professional activity.

Returns of non-defective goods by legal entities are not provided for.

Defective goods, goods supplied in error or goods that do not correspond to the order are handled separately.

Refunds

Where the Consumer lawfully exercises the right of withdrawal, SIA “BRT” will refund payments received from the Consumer, including the cost of the standard initial delivery method offered by BRT, without undue delay and no later than 14 days after receiving notice of withdrawal.

Any additional delivery cost resulting from the Buyer choosing a more expensive delivery method than the standard method offered by BRT will not be refunded.

The refund will be made using the same means of payment as used for the original transaction unless the parties agree otherwise.

Where permitted by law, SIA “BRT” may withhold the refund until the returned goods are received or the Consumer provides evidence that the goods have been sent back, whichever occurs first.

7. Order cancellation

Before the order is handed over for delivery, the Buyer may contact info@brt.lv and request cancellation. Whether cancellation is possible depends on the actual status of order fulfilment.

If the order has already been handed over for delivery, the rules on withdrawal from a distance contract apply to consumer purchases in the cases provided by law.

8. Defective, incorrectly supplied or non-conforming goods

If the goods are defective, incorrectly supplied or do not correspond to the order, the Buyer may contact SIA “BRT” at info@brt.lv or by phone at +371 66066527 or +371 20325728.

For order identification and assessment of the claim, BRT may request the order or invoice number, a description of the non-conformity and, where necessary, photographs of the goods.

A Consumer may submit a claim concerning non-conformity of goods with the contract within two years from delivery of the goods. The claim must be submitted to the Seller no later than two months after the Consumer discovers the non-conformity.

9. Complaints and dispute resolution

The Buyer may submit a written complaint to info@brt.lv.

SIA “BRT” reviews complaints and responds within the period required by applicable law.

If the Buyer’s claim is rejected, BRT provides a reasoned response.

The parties will first seek to resolve any dispute through direct negotiations.

Consumers may use the remedies available under the laws of the Republic of Latvia and may contact the competent authorities.

The contract is governed by the laws of the Republic of Latvia.

10. Additional information

Consumer Rights Protection Centre (PTAC): https://www.ptac.gov.lv/lv

Consumer Rights Protection Law (Latvian text): https://likumi.lv/ta/id/23309-pateretaju-tiesibu-aizsardzibas-likums

SIA “BRT” corporate website: https://www.brt.lv

Online store: https://e.brt.lv

The Privacy Policy and Cookie Policy are published in the relevant sections of the e.brt.lv online store.

Appendix 1. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

To: SIA “BRT”, Ķengaraga iela 4, Rīga, LV-1063; e-mail: info@brt.lv.

I/We hereby give notice that I/we withdraw from the contract concluded for the purchase of the following goods:

Goods: ______________________________________________

Date ordered / date received: ______________________________________________

Name of consumer(s): ______________________________________________

Address of consumer(s): ______________________________________________

Signature of consumer(s) (only if this form is submitted on paper): ______________________________________________

Date: ______________________________________________